Shipping - I want it now!
We ship all over the world! Head on over to our Deliveries page to find out how much it costs to post a Mischiefsuit to your location.
For UK orders - all orders over £35 receive free shipping. Orders under £35 are sent via Royal Mail and cost £4.10.
We are a small team but we endeavour to process your order as quickly as possible, within 2 business days of it being placed.
Our estimated delivery time for UK standard delivery is 3 - 4 business days and this is included for free on orders over £35.
For full details on deliveries please go to our Deliveries page.
Returns *sad face* and exchanges
Obviously we hope you will never want to return your order, however, we understand that sometimes it is unavoidable.
We have a 28 day right of return policy; please head to our Returns page for full details.
Unfortunately we are unable to refund costs for shipping.
If you would like to arrange an exchange in size or colour of your Mischiefsuit, get in touch with us at firstname.lastname@example.org and we'll start the exchange process for you.
Obviously we won't be able to accept exchanges on garments that have been worn.
Please head to our Returns page for full details
LOOKING AFTER YOUR MISCHIEFSUIT
Don’t panic, we promise it is much easier to look after than the small person you are in charge of.
We recommend washing your suit on a cool wash at 30 degrees, to help the planet. If possible hang it on the washing line or in your airing cupboard, however, we know only too well that often time is of the essence so our suits can also be tumble dried lo.w
Do not dry clean because, frankly, our children are already the bosses of us, the last thing we need to be doing is their dry cleaning…
Wash inside out and with similar colours, unless you want to create rainbow washing, then go to town! If you have time and are far better people than we are, please iron on the reverse. If the worst happens and there is a giant poonami stain situation, please don’t bleach.
Our sizing is generous. We believe in the longevity of clothing and don't want you to have to rush to buy another Mischiefsuit within a couple of weeks of buying your first one! Check out our size guide for the specifics.
We accept all major credit cards (including Amex), Apple Pay, Google Pay, Paypal and Shop Pay. Just check the logos at the bottom of the page to make sure you’re covered.
We endeavour to get the colour in our photos as close as possible to the real thing. However, every computer screen has its own settings (frankly, ours sometimes appear to have their own minds and agendas…) so if you are concerned about the colour please drop us a note at email@example.com and we will do our best to put your mind at ease and explain the brightness of our fabulous range!
There's a problem with my order
Please let us know as soon as possible by emailing us at firstname.lastname@example.org!
We would hate for you to be upset, so email us a photo of the item, include your order number, and we will jump right on it!
PS No goblins have been harmed in the creation of these FAQs.
Yes and we would love to! Just click the option of adding a Gift Box once you go through the checkout and leave us a Gift Message in the notes.
Gift wrap costs £2.50 and includes an eco-friendly gift box, tissue paper and branded stickers.
Yes! Absolutely! What excellent gift selecting you have done, don’t torture yourself by having to narrow it down to exactly what suit to buy!
We offer virtual gift cards for the value of £10, £15, £20, £25, £50 and £100.
The gift card code then gets pinged directly to the email you have supplied and includes details on how to redeem it.
If you have any issues, get in touch with us at email@example.com.
For quick fire questions hit us up on live chat, however, if you want the real skinny on things drop us a note at firstname.lastname@example.org.
We are a pretty small outfit so chances are you will get to speak to one of the big cheeses, Sophie or Effie. Wwwwhhhaaaaatttt?!?!?! I know, does it get any more exciting than that?!
We aim to get back to you within 24 hours.